Documentation
ConverzaFlow troubleshooting
Blank pages, missing assets, database errors, mail and jobs, cron, permissions — with what to send in a support request.
500 error or blank page
- Document root must be public/; vendor/autoload.php must exist; PHP 8.3 active
- Check PHP/web-server error log and storage/logs — keep APP_DEBUG=false in production
- Verify APP_KEY, database access, write access to storage/ and bootstrap/cache/
- php artisan optimize:clear then php artisan optimize
CSS or JavaScript missing
- public/build/manifest.json and hashed files must exist
- Remove public/hot if it was uploaded
- Check APP_URL, HTTPS/proxy, and static-file rules
Jobs or mail do not run
Mail + queue
php artisan mail:check
php artisan mail:test you@example.com
php artisan queue:failed
php artisan queue:restart- MAIL_MAILER=log never sends externally
- php artisan mail:check then php artisan mail:test recipient@example.com
- Port 587: MAIL_SCHEME=smtp; port 465 only with smtps when required
- Confirm queue worker or shared-hosting drain; php artisan queue:failed; queue:restart after deploys
Scheduled work does not run
The host must invoke schedule:run every minute with the same PHP binary, project path, user, and environment as the application. Prefer absolute paths.
Cron
* * * * * /usr/bin/php /home/account/converzaflow/artisan schedule:runWhat to send with support
- ConverzaFlow version
- Envato purchase code
- php artisan converzaflow:install-status output when it runs
- PHP and MySQL versions, hosting type
- Exact error text (not a full .env dump)
Still stuck?
Check the setup guide bundled with your download first — it is specific to the release you own. If that does not resolve it, open support and include your Envato purchase code so we can match the licence.
Go to support