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ConverzaFlow troubleshooting

Blank pages, missing assets, database errors, mail and jobs, cron, permissions — with what to send in a support request.

500 error or blank page

If you cannot reach login, fix document root and APP_KEY first.
  • Document root must be public/; vendor/autoload.php must exist; PHP 8.3 active
  • Check PHP/web-server error log and storage/logs — keep APP_DEBUG=false in production
  • Verify APP_KEY, database access, write access to storage/ and bootstrap/cache/
  • php artisan optimize:clear then php artisan optimize

CSS or JavaScript missing

  • public/build/manifest.json and hashed files must exist
  • Remove public/hot if it was uploaded
  • Check APP_URL, HTTPS/proxy, and static-file rules

Jobs or mail do not run

Mail + queue

php artisan mail:check
php artisan mail:test you@example.com
php artisan queue:failed
php artisan queue:restart
  • MAIL_MAILER=log never sends externally
  • php artisan mail:check then php artisan mail:test recipient@example.com
  • Port 587: MAIL_SCHEME=smtp; port 465 only with smtps when required
  • Confirm queue worker or shared-hosting drain; php artisan queue:failed; queue:restart after deploys

Scheduled work does not run

The host must invoke schedule:run every minute with the same PHP binary, project path, user, and environment as the application. Prefer absolute paths.

Cron

* * * * * /usr/bin/php /home/account/converzaflow/artisan schedule:run

What to send with support

  • ConverzaFlow version
  • Envato purchase code
  • php artisan converzaflow:install-status output when it runs
  • PHP and MySQL versions, hosting type
  • Exact error text (not a full .env dump)

Still stuck?

Check the setup guide bundled with your download first — it is specific to the release you own. If that does not resolve it, open support and include your Envato purchase code so we can match the licence.

Go to support